Your Invisible Healthcare Call Center Co-Pilot
Proxima overlays critical healthcare info directly over your screen, helping call center agents answer member questions 3x faster.
Everything You Need, Right When You Need It
Proxima intelligently displays relevant information based on your current context, eliminating the need to switch between multiple systems.
3x Faster Response Time
Instant access to member information, benefits, and provider networks right at your fingertips.
Impact
Average handle time reduced by 3 minutes
Benefits for Everyone
Proxima improves the healthcare experience for agents, members, and plans alike
For Call Center Agents
Instant access to member eligibility, real-time provider search, automated prior auth checks, and guided workflows
For Members
Faster, accurate answers with reduced wait times, fewer transfers, and better healthcare navigation assistance
For Healthcare Plans
Improved CAHPS scores, reduced operational costs, higher agent productivity, and better member satisfaction
50% Faster Call Resolution
AI-powered insights surface relevant information instantly, cutting average handle time in half while improving accuracy.
HIPAA Compliant & Secure
Enterprise-grade security with full HIPAA compliance. Your member data is protected with industry-leading encryption.
See Proxima in Action
From initial setup to call resolution, Proxima guides agents through every step with intelligent, context-aware assistance.
360° Call Intelligence
Action Tracking
Automatically logs all actions taken during the call for compliance and quality assurance.
Performance Metrics
Track agent performance with real-time metrics for empathy, communication, and efficiency.
Automatic Call Summarization
Captures patient information, request details, and resolutions automatically during each call.
Works With Your Existing Tools
Proxima seamlessly integrates with your current call center software and healthcare systems. No need to replace anything - just add Proxima and start seeing results immediately.
Salesforce
Service Cloud & Health Cloud
Epic
MyChart & Cadence
And Many More
Genesys, Five9, Nice inContact
Your Existing Systems
Proxima works with everything you already use
Proxima Overlay
Never in your way